Privacy Statement

IPG Australia Rewards Club is committed to providing you with the highest levels of customer service, including protecting your privacy. We honour without reservation our obligation to respect and protect the privacy of your personal information, in accordance with and subject to the Commonwealth Privacy Act 1988, National Privacy Principles and any other applicable privacy laws in Australia.
 
We reserve the right, at our discretion, to modify or remove portions of this Privacy Statement at any time. You should review this Privacy Statement periodically so that you are updated on any changes. We do not make any representations about third party information or sources that may be included  or provided in connection with services offered by IPG Australia Rewards Club.
 
WHY DO WE NEED YOUR PERSONAL INFORMATION?
 
We collect your personal information in order to provide you with services, answer your enquiries, deal with your requests or improve the services we offer  you, including but not limited to the following information:
  • information such as your name, address, email and other contact details if and where reasonably required;
  • such personal information required in the forms you complete contained in this booklet or any other information required in this booklet;
  • any other documents or information that is provided to IPG Australia Rewards Club, whether at the request of IPG Australia Rewards Club or any of its consultants, employees, agents or third party contractors.
It is not mandatory to provide such personal information to us, however if we do not collect this personal information from you, we may not be able to  provide you with the services or assistance you have requested.
 
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
 
We collect personal information in a number of ways, including but not limited to:
  • directly from you, for example, when you provide information by in our meetings, in filling out forms or other agreements connected with our services, or when you submit your personal details via this booklet;
  • from third parties such as our related companies, credit reporting agencies or your representatives;
  • from publicly available sources of information; and
  • from our own records of how you use IPG Australia Rewards Club services.
HOW WE USE YOUR PERSONAL INFORMATION?
Your personal information may be used to:
  • verify your identity;
  • assist you to subscribe to our services;
  • provide the services you require or where we are not authorised to provide such services refer you to third party persons who can provide such services to you;
  • administer and manage those services, including charging, billing and collecting debts;
  • inform you of ways the services provided to you could be improved;
  • conduct appropriate checks for credit-worthiness and for fraud;
  • research and develop our services;
  • gain an understanding of your information and communication needs in order for us to provide you with a better service; and
  • maintain and develop our business systems and infrastructure.
SECURITY OF YOUR PERSONAL INFORMATION
We may disclose information held about you to the following types of organisations:
  • Estate agents and estate agencies.
  • Third party suppliers who we have engaged to provide you with goods or services on our behalf, so that they can meet your request for those goods or services.
  • Third party suppliers of goods and services so that they can contact you directly about their offers, promotions, goods or services. If we do disclose your personal information for this purpose, we will always give you the opportunity to request that your information not be disclosed for this purpose in future.
  • Relevant public authorities, our legal representatives or other concerned parties, in special situations where, either: (a) we have reason to believe that disclosing your personal information is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, other members of the IPG Australia Rewards Club or anyone else who could be harmed by such activities; or (b) we believe, in good faith, that the law requires disclosure.
We will endeavour to take reasonable steps to protect the personal information you may provide from time to time and ensure its security on our systems.  In addition, our employees and the contractors who provide services related to our services are obliged to respect the confidentiality of any personal information held by us. However, we are not responsible for events arising from any and all unauthorised access to your personal information, which is beyond our control.
 
CORRECTION AND ACCESS
Information held about you is incorrect, you contact us to have the information corrected. You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.
 
PROBLEMS OR QUESTIONS
If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact us directly.
Termination notice
 
CANCELLATION NOTICE
Section 82 Australian Consumer Law
To cancel the IPG Australia Rewards Club Agreement in writing, complete this notice and deliver it to Solenya Family Trust  ABN 69 449 901 308 Trading as IPGA. Alternatively, you may write a letter or send an email to admin@ipgaustralia.com.au
 
NOTICES TO CONSUMER
Additional Information about Consumer Rights: You have the right to terminate your IPG Australia Rewards Club Agreement with IPG Australia Rewards Club within  the 10 business day cooling off period. The provisions of the Australian Consumer Law (“ACL”) contained under Schedule 2 of the Competition and Consumer  Act 2010 (Cth) will apply to extend the 10 business day cooling off period in the following circumstances:
  1. You may terminate your IPG Australia Rewards Club Agreement for a period of up to 3 months if your representative:
    1. visited you at times which are not permitted (on public holidays or Sundays, before 9am or after 6pm on weekdays, or before 9am or after 5pm on
Saturdays), unless an appointment was made with you prior to their visit;
    1. did not disclose to you the purpose of their visit, namely to obtain your consent to attend a meeting with IPG Australia  for the purpose of receiving information about the IPG Australia Rewards Club;
    2. did not disclose to you that they are immediately required to leave the premises upon the request; and d.       did not disclose their name and:
  1.           if they are the supplier, the address; or
ii.              if they are not the supplier, the supplier’s   address; and/or
iii.             did not leave when you requested.
  1. You may terminate the IPG Australia Rewards Club Agreement for a period of up to 6 months:
    1. if your representative breached requirements for unsolicited consumer agreements set out in sections 78 to 81 of the ACL, including if they did not:
  1. give you any information about the cooling-off period; or
 ii.             provide you with a copy of the IPG Australia Rewards Club Agreement immediately after you sign it; and/or
iii.             ensure that any amendments to the IPG Australia Rewards Club are notified to you in writing.
    1. if, during. the 10 business day cooling-off period, IPG Australia Membership Services Pty Ltd demands or accepts payment for its IPG Australia Rewards Club Agreement benefits
  2. Your representative is prohibited from accepting or requiring payment for the IPG Australia Rewards Club during the 10 business day cooling-off period. Your representative is also prohibited from supplying IPG Australia Rewards Club benefits during this period.
Notice To Customer:
If a representative fails to honour the terms of this termination notice, please contact IPG Australia Membership Services Pty Ltd immediately..
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